SUPPORT & CONTACT

Providing domestic cargo transportation services and supply chain solutions to major ports, cities, and provinces nationwide.

Frequently Asked Questions
How can I create an account with Gothong?

Go to the official gEasy portal at https://supplychain.gothong.com or download the official app via Google Play and follow the instructions.

I forgot my password, how do I reset my password?

Visit the official gEasy portal where you usually log in and look for the "Forgot Password?" Link below the login fields. On the next window, type in the email address or phone number linked to your gEasy account then click Submit or Send Reset Link.

How can I obtain my vessel schedule?
I cannot find my invoice online. What do I do?

Invoices are usually sent via email after booking confirmation. Search your inbox for keywords like "Gothong Southern Invoice"or "GS One Invoice". If you still can’t find your invoice, reach out to customer solutions for assistance.

  1. Email: info@gothong.com
  2. Hotline:  Cebu [032] 231-7000; Manila [02] 8788-6071
  3. Mobile No's: 0905-297-4051; 0956-269-4192; 0947-342-6045
What do I do if my cargo arrived and is damage (or lost)?

Contact Gothong Southern's customer solutions through:

  1. Email: info@gothong.com
  2. Hotline: Cebu [032] 231-7000; Manila [02] 8788-6071
  3. Mobile No's: 0905-297-4051; 0956-269-4192; 0947-342-6045
    How do I get my container released?

    Visit the Gothong Southern yard office and submit the required documents for verification. Once approved, they we provide a Container Release Order (CRO) to facilitate release of your cargo.

    When will I receive my bill of lading?

    The Bill of Lading (BL) from Gothong Southern is typically issued after the cargo has been loaded onto the vessel and all necessary requirements have been met. The timeline depends on the shipment type and payment status.

    Our Team is happy to answer your questions. Fill in the form and we’ll get back to you!

    OUR GOTHONG OFFICES

    MANILA

    Unit B Citadel Bldg., 637 Bonifacio Drive cor. 25th Street, Port Area, Manila, 1018, Metro Manila

    0995-736-8414

    0968-225-7373

    CEBU

    Don Carlos A. Gothong Port Centre, Quezon Boulevard, Pier 4 North Reclamation Area, Cebu City, 6000, Cebu

     0905-297-4051

    CAGAYAN DE ORO

    91 Julio Pacana Street, Cagayan De Oro City, 9000, Misamis Oriental                         

    (088) 858 – 4381

    TACLOBAN

    Brgy. 1 & 4 Lopez Jaena Street, Port Area, Tacloban City, 6500, Leyte 

     0919-076-9488

    OZAMIZ

    Circumferential Road, Tio Tuan Compound, Bitoon Brgy. Aguada, Ozamiz City, 7200, Misamis Occidental

     

    0946-895-0431

    GENSAN

    Kudos Compound Purok Malok, Brgy. Labangal, General Santos City, 9500, South Cotabato

     

    0917-835-8247

    DAVAO

    KTC Container Yard, Km. 20, Buhisan Tibungco, Davao City, 8000, Davao del Sur

    0916-268-0945

    BACOLOD

    Bredco, Reclamation Area, Brgy. 10, Bacolod City, 6100, Negros Occidental

     

     0950-200-9268

    ILOILO

    Coastal Road, Brgy. Balabago, Jaro, Iloilo City, 5000, Iloilo

     

     0950-200-9268

    Track Shipments

    Documentation

    Submit Shipping Instructions

    Approve Verify Copy

    Print Bill of Landing

    Print WayBill

    Submit VGM

    Order Bill of Landing Form Tasks

    Payer Standing Instructions

    Shipments

    Shipment Overview - Export

    ETA Changes

    Notifications

    Remote Container Management

    Shipment Overview - Import

    All Inbound

    MyFinance

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    Duplicate Booking

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